Reference

How ubolt Handles Your Data and Account

We keep this page current so you know exactly what data we hold, how we process it, and what choices you have.

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ubolt How ubolt Handles Your Data and Account
REACH OUR POLICY TEAM

How to Contact Us About Legal Matters

If you have a question about your data, want to exercise your rights, or need clarification on any policy point, reach us directly. Our team handles legal and data queries separately from general support so your request gets routed to the right people without delay.

Live Chat Open the chat widget from any page on your mobile or desktop browser. Select the data or legal query category so your message reaches our policy team directly rather than general support.
Email Channel Send your request by email with your registered account name and a clear description of what you need — data copy, correction, deletion or policy clarification. Expect a written acknowledgement confirming receipt.
Account Settings Inside your account dashboard you can view active sessions, update contact details and download a summary of your stored personal data without needing to contact support at all.
HOW WE PROTECT YOU

Data Handling, Security and Account Practices

We built our data practices around what actually matters to you: knowing what we store, how long we keep it, and what you can do about it. Each point below covers a specific part of our approach so nothing is hidden behind vague statements.

Data Encryption

All personal and payment data transmitted between your device and our servers uses encryption in transit. Stored records are protected with access controls so only authorised internal processes can read them.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and layout choices. Analytics cookies help us understand page performance. Manage or block any category through your browser.

Account Verification

When you deposit via bKash, Nagad or Rocket, we match the wallet reference to your registered identity. This prevents unauthorised access and keeps your funds linked to your verified account only.

Data Retention

We retain personal data while your account is active. If you close your account, identifiable records are removed after any legally required retention period in your region expires. Transaction logs may persist in anonymised form.

Right to Access and Correction

You can request a full export of your personal data or ask us to correct inaccuracies. Submit your request through live chat or email and include your account identifier so we can locate your records without delay.

Deletion Requests

Ask us to delete your account and associated data at any time. We process deletion within a reasonable period, subject to any regulatory hold that applies in your jurisdiction. You receive confirmation once complete.

Frequently Asked Questions About Our Policies

Below are the questions we receive most often about data, account rights and legal obligations. Each answer gives you a direct, actionable response rather than a pointer elsewhere.

We collect your name, email, phone number, and payment wallet reference when you register. Device and session data is logged automatically. We do not collect data beyond what is needed for identity verification and transaction processing.

Yes. Send a data access request through live chat or email with your registered account name. We compile a downloadable summary of all personal information linked to your account and deliver it to your registered email.

Contact our policy team via live chat or email and request account deletion. We remove identifiable data after verifying your identity, subject to any mandatory retention period required in your jurisdiction.

We do not sell or rent your data. Payment processors like bKash, Nagad and Rocket receive only the transaction details necessary to complete your deposit or withdrawal. Analytics providers receive anonymised usage data only.

We use session cookies for login state, preference cookies for layout memory, and analytics cookies for page performance. You can disable any category through your browser's cookie settings without affecting core account functionality.

Active accounts retain data indefinitely. Closed accounts enter a retention window based on applicable regulation in your region, after which identifiable records are deleted. Anonymised transaction logs may remain for audit.

We store a reference to your bKash, Nagad or Rocket wallet for verification matching, not your full wallet credentials or PIN. Payment processing happens through the wallet provider's own secure infrastructure.

If local law requires us to restrict features or modify data handling, we notify you by email before changes take effect. You can export or delete your data ahead of any policy update.

Open your account settings to update contact details directly. For corrections to verified identity fields, submit a request through live chat with supporting documentation and our team processes the update.

Reach our policy team through live chat or email immediately. We investigate reported concerns and respond with findings within a reasonable timeframe. You also retain any rights available under your local data protection framework.