Reference

How ubolt Handles Your Privacy

We keep this straightforward. When you create an account, deposit through bKash or Nagad, or browse our sportsbook and live casino lobby, we collect specific data to run your account securely.

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your personal data, want to request a copy of what we hold, or need something corrected, we have specific channels for privacy matters. You do not need to navigate general support queues for data requests — reach us directly through any of these paths and reference your account username so we can locate your records quickly.

Team online

Live Chat

Open live chat from any page on the platform. Let the agent know your query is about personal data or privacy, and they will route you to the right team. Keep your registered phone number handy for identity confirmation during the conversation.

Email Privacy Requests

Send your data request to our support email with the subject line containing your username. We acknowledge privacy-related emails within one working day and aim to resolve straightforward requests like data exports or correction within a few days of verification.

Account Settings

Inside your account dashboard, the personal information section lets you update your name, phone number, and email directly. For changes to payment-linked details like your bKash or Nagad wallet number, submit through live chat so we can verify the new wallet belongs to you.

DATA HANDLING DETAIL

How We Protect and Manage Your Information

Privacy is not just a document — it shapes how we build features, process payments, and store records. Below are the specific practices we follow across your account lifecycle, from the moment you register through to any future deletion request. Each point reflects how we actually operate, not abstract commitments.

Encrypted Storage

All personal data and payment records sit behind encryption at rest and in transit. When you deposit via Rocket or withdraw to your Nagad wallet, the transaction data moves through encrypted channels before reaching our database, where it stays encrypted…

Cookie Practices

We use cookies to keep you logged in across sessions and to remember your language and lobby preferences. We do not use tracking cookies that follow you to other sites.

Account Security Layers

Your account is protected by your password plus OTP verification sent to your registered mobile number. Any withdrawal request triggers a confirmation step through your phone.

Data Retention Rules

Active accounts retain all associated data. If you close your account, we keep transaction records for the minimum period required by applicable regulations in your jurisdiction, then permanently delete personal identifiers.

Third-Party Sharing Limits

We share data only with payment processors — bKash, Nagad, Rocket — to execute your deposits and withdrawals, and with infrastructure providers who host our platform under binding confidentiality terms.

Your Right to Request Changes

You can ask us to export all data we hold on you, correct inaccurate details, or delete your account entirely. Submit requests through live chat or email with your username and registered phone number.

Common Questions About Your Data at ubolt

These are the questions we hear from account holders in Bangladesh about how their information is stored, shared, and controlled. Each answer reflects our actual data practices and what you can do if you want to change something.

We collect your full name, email address, phone number, and date of birth during registration. Once you link a payment method like bKash or Nagad, we also store the wallet identifier associated with your deposits and withdrawals so transactions route correctly.

No. We never see or store your wallet PIN. When you deposit through bKash, Nagad, or Rocket, you authorise the payment inside your own wallet app. We only receive a transaction confirmation and reference number from the payment processor, not your credentials.

Yes. Contact us through live chat or email with your username and registered phone number. After verifying your identity, we will close your account and remove personal identifiers. Transaction records may be retained for the minimum period local regulations require before permanent deletion.

Only authorised team members with specific roles — account verification staff and payment processing agents — can access your personal details. Access is logged and audited. General support agents see limited information unless you escalate a privacy-specific request to the data team.

We do not sell or share your personal data with advertisers, marketing networks, or data brokers under any circumstances. Data leaves our systems only to payment processors for transaction completion and to infrastructure providers under strict confidentiality agreements.

Cookies keep you logged in between sessions and remember preferences like your lobby layout. We do not deploy third-party tracking cookies that follow you across other websites. You can delete cookies from your browser settings anytime, though you will need to log in again afterward.

Inactive accounts retain all stored data as long as the account exists. We do not automatically delete information from dormant accounts. If you want your data removed, you need to explicitly request account closure through our support channels with identity verification.

For basic details like your name or email, update them directly in your account settings. For payment-linked information such as your Nagad or Rocket wallet number, contact live chat so we can verify the new wallet belongs to you before making the switch.

We log which pages you visit and how you navigate the platform to improve performance and detect technical issues. This data is tied to your session, not shared externally, and is used solely for platform improvement. It is not sold or provided to any outside party.

When we update this policy, we post the revised version on this page with the effective date clearly marked. For significant changes that affect how your data is handled, we also send a notification to your registered email so you can review before continuing to use the platform.

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